Terms of Service

1. Who We Are

Scilla Solutions is a creative and AI automation agency offering branding, AI systems and workflow automation, chatbot development, web design, AI receptionist, and social media management services to business clients.

2. Use of the Site

You agree to use the Site only for lawful purposes and not to:

• Attempt to gain unauthorised access to the Site, our systems, or other users' data
• Interfere with or disrupt the Site's operation, including via automated scraping or bots
• Submit false, misleading, or fraudulent information through our forms or booking widget
• Use the Site to transmit malicious code or infringing content

3. Client Engagements

Content on this Site — including service descriptions, pricing indications, case study results, and timelines — is provided for general informational purposes and does not itself constitute a binding offer. Paid engagements for our Services are governed by a separate proposal, statement of work, or master services agreement signed by both parties, which will take precedence over these Terms in the event of a conflict regarding project-specific scope, deliverables, fees, or payment terms.

4. Intellectual Property

Unless otherwise agreed in a signed statement of work, all content on this Site — including text, graphics, logos, and design — is owned by Scilla Solutions or its licensors and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from Site content without our written permission.

Ownership of deliverables created for a client during a paid engagement (brand assets, code, automations, chatbot configurations, etc.) transfers to the client upon full payment, except for our pre-existing tools, frameworks, and proprietary methodologies, which we retain and may reuse across engagements.

5. AI-Generated Outputs

Some of our Services involve AI-generated or AI-assisted outputs (e.g., chatbot responses, automated workflows, AI receptionist interactions). While we design and test these systems carefully, AI outputs can be imperfect, and we do not guarantee that any AI-generated content will be error-free, complete, or suitable for every use case. Clients are responsible for reviewing AI-driven outputs before relying on them for critical business, legal, medical, or financial decisions.

6. Third-Party Links & Tools

The Site may link to or embed third-party tools, such as our scheduling calendar. We are not responsible for the content, policies, or practices of third-party websites or services, and your use of them is subject to their own terms and privacy policies.

7. Results & Case Studies

Metrics, testimonials, and results referenced on the Site reflect specific client outcomes under specific circumstances. They are illustrative and not a guarantee that any future engagement will achieve similar results.

8. Disclaimers

The Site and its content are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free.

9. Limitation of Liability

To the fullest extent permitted by law, Scilla Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or related to your use of the Site or general (non-contracted) interactions with us. Our aggregate liability arising from a paid engagement is limited as set out in the applicable statement of work or service agreement.

10. Indemnification

You agree to indemnify and hold Scilla Solutions harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your misuse of the Site or violation of these Terms.

11. Termination

We may suspend or restrict access to the Site at our discretion, without notice, for conduct that violates these Terms or is otherwise harmful to Scilla or other users. Termination of a paid engagement is governed by the relevant service agreement.

12. Governing Law

These Terms are governed by applicable law in the jurisdiction in which Scilla Solutions operates, without regard to conflict-of-law principles, unless a signed service agreement specifies otherwise.

13. Changes to These Terms

We may revise these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Site after changes take effect constitutes acceptance of the updated Terms.

14. Contact Us

Questions about these Terms? Email us at hello@scillasolutions.com or reach out via our contact page.